Refund and Cancellation Policy

Mode of Payment

A. Payment made by cash / cheque / Net Banking / Debit / Credit Card / Paypal / RTGS / NEFT would be in accordance with the prevailing RBI guidelines. Activation of paid Priti service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft, you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further, Priti service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. Priti uses third party payment gateways for collection of payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs. 2,00,000/- [Rupees Two Lakh Only] and above from MCL.

Refund and Assignment

A. The payments made by any Priti member to MCL by way of membership / renewal fee / auto renewal are treated as non-refundable.

B. Priti member shall not assign or transfer their Priti membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and Priti shall retain their right under clause 2(b) of the terms and conditions.

C. Payment once made for Priti services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

Renewal

A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.

B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.

C. The maximum tenure of any packages will be 12 (Twelve) months. Every Priti package (varies from package to package) shall be renewed post its validity period.

If you do not want your paid membership to automatically renew, you must cancel your paid membership. If you wish to cancel by email, please mail to cancellation.luvmembership@matrimony.com

Additional terms and conditions are applicable to Non-Resident Indian customers

The laws of India shall be applicable.